Insurance FAQs

Get answers to your frequently asked malpractice insurance questions. For additional information, please call 800-343-1368 or email us at

Does AANA Insurance Services offer premium financing to help with CRNA malpractice insurance cost?

Yes, AANA Insurance Services offers premium financing. Contact us at at 800-343-1368 or to learn about the various options available to meet your specific needs.

How are legal costs and other claims expenses handled?

The CRNA malpractice insurance policies offered by AANA Insurance Services pay any legal costs and claims expenses incurred in defending you in addition to the policy limits. That means no matter what costs are paid out to defend you, those costs do not erode your limits of liability. The policies offered by AANA Insurance Services provide you with virtually unlimited defense costs.

How can I apply for CRNA malpractice insurance coverage?

Apply for Coverage

To apply for malpractice insurance coverage online, log in to your AANA account and select Apply for a New Policy.

For daily, weekly, monthly or group coverage, please contact us by phone at 800-343-1368 or by email at

Request an Estimate
You can request a premium indication online by visiting the Get an Estimate page. You can expect to receive your estimate within 2–3 business days from your date of submission. For assistance during business hours, please contact us by phone at 800-343-1368 or email us at any time at

How do I obtain current or expired certificates or add a new certificate holder to my policy?

Log into your account to access helpful CRNA insurance policy documents. Within the “My Current Policy Information” page you can:

  • Print your expired certificates
  • Print your current certificate of insurance
  • Modify certificate holder information

If you prefer, you can email your request to or fax it to 800-547-2220. These requests typically require 7–­10 days for turnaround/response.

How do I renew group coverage?

At this time, group renewals are not available online. For questions regarding group coverage or to renew your policy, please contact us by email at or call 800-343-1368.

How do I report a claim?

In the event of a CRNA malpractice insurance claim, please have the following information available:

  • Date of the incident
  • Patient information (name, age, gender)
  • Facility information (name and address)
  • A brief description of the incident

To report a claim, please call 800-343-1368.

How do I request a change to my current policy?

To make a change to your current policy, log in to your AANA account and select Make a Change from the left-hand navigation.

You have the ability to request the following changes:

  • Mailing address
  • Location of practice
  • Policy type
  • Change limits of liability
  • Cancellation

Please note: You will need to download and print the change forms. Once you have completed the form, please email it to or fax it to 800-547-2220.

The effective date of the change will be the date AANA Insurance Services receives your request or a future date you’ve requested.

For all other change requests, please contact us during business hours by phone at 800-343-1368 or email us at any time at

How do I request a claims history or coverage verification?

Requests must be emailed to or faxed to 800-547-2220. The typical turnaround time is 10 days. Third-party requests must include a release.

For questions, please email or call 800-343-1368.

How do I request my claims history?

Send your request via email to or fax it to 800-547-2220. These requests typically require ­10 days for turnaround/response.

How long does it take to get an estimate from AANA Insurance Services?

You can expect to receive an estimate within 2–3 days of your inquiry. For the fastest response, call 800-343-1368.

How much does CRNA malpractice insurance cost?

Many factors determine the cost of your malpractice coverage, including the state or states you plan to practice in and the type of coverage you’re looking for. Visit our Get an Estimate page or contact us by phone at 800-343-1368 during business hours for an estimate.

I am trying to apply for or renew my malpractice coverage. I keep receiving an error message that reads, “ I do not have the proper credentials…” Why is this happening?

This typically means your AANA membership is not current. To apply for or renew your malpractice insurance, you will need to renew your AANA membership online or call AANA at 847-692-7050 during business hours. For additional details, visit the AANA website. Please note: once you renew your membership, you’ll need to wait a couple of hours to apply, as our system needs sufficient time to update.

I plan to work in more than one state. Can I purchase a malpractice insurance policy that provides multi-state coverage?

AANA Insurance Services offers coverage in all 50 states and the District of Columbia. Regardless of the number of different states you work in, we can provide coverage.

Please note: because premiums differ by state, your policy premium will be calculated based on the percentage of work you do in each state. For example, if you work 10 percent in Florida, 50 percent in Georgia and 40 percent in North Dakota, you would pay 10 percent of the Florida premium, 50 percent of the Georgia premium and 40 percent of the North Dakota premium.

If I’ve received a loan for help with my premium, whom do I contact with questions regarding that?

Please contact First Insurance Funding:

Customer Service: 800-837-3707
Fax: 800-837-3709

Mail loan payments to:
First Insurance Funding
PO Box 7000
Carol Stream, IL 60197-7000

Send express payments to:
First Insurance Funding
450 Skokie Blvd, Ste 1000
Northbrook, IL 60062-7917

Is CRNA malpractice insurance coverage available for CRNAs who have had claims, substance abuse issues, license forfeitures or board of nursing complaints?

In most cases, the answer is yes. However, because there has been an underwriting issue, the insurance company will usually require supplemental information in addition to the application. This tends to extend the application process.

Important note: policy coverages for an applicant with an underwriting issue may not be as broad as for an applicant without such an issue. The policy premium may also be higher for an applicant who has an underwriting issue.

Should I buy occurrence or claims-made coverage?

Just what is the difference between claims made vs occurrence malpractice insurance policies (also known as professional liability insurance policies)? Generally speaking, occurrence-based malpractice coverage is easier and more consumer-friendly than claims-made coverage. In most cases, we recommend an occurrence policy over a claims-made policy. However, we also recognize that every CRNA’s situation is different, and we will work with you to find the coverage option that best suits you.

For more information, read Occurrence or Claims-made?

What coverage options does AANA Insurance Services offer?

Find a complete list of AANA insurance coverage options on our Coverage Options page. If you already know what coverage you need, request a no-hassle estimate now.

What is the contact information for AANA Insurance Services?

Hours of operation: Monday–Friday 8 a.m.–4 p.m. CST

O’Hare International Center
10275 W. Higgins Road, Suite 500
Rosemont, IL 60018

Phone: 800-343-1368
Fax: 800-547-2220

Which insurance company does AANA Insurance Services represent?

AANA Insurance Services represents Medical Protective (MedPro Group), the most experienced and financially strong malpractice insurance company in the nation.

Who do I make my premium payment check payable to?

Make your premium payment check payable to AANA Insurance Services.

Our mailing address is:

O’Hare International Center
10275 W. Higgins Road, Suite 500
Rosemont, IL 60018

We also recommend sending us a copy of your check via fax (800-547-2220) or email If you have questions, please call us during regular business hours at 800-343-1368.

Why has my new business or renewal application stopped in underwriting?

There are several reasons why your application may stop in underwriting: past claims, incidents, legal issues, vicarious liability, adding or removing your business entity, or you are applying for coverage in a Patient Compensation Fund (PCF) state, Connecticut or Kentucky.

For more information, email us at or call 800-343-1368.